Support

Getting started

What is TKJ Legal Education Training?

A place to study for the Immigration Advice Authority’s Levels, with three things in one account:

• Video courses that teach a book chapter by chapter, with a quiz to pass in each chapter.
• Flashcards and practice questions, scheduled so that each card comes back just before you would forget it.
• The books: treatises, study guides, casebooks and workbooks to download.

Everything is written by Bernard Oghenovo Adjenughure and published by TKJ Legal Education.

Do I need an account?

Yes. Create a free account with your email address and a password. Your progress, your quiz passes and what you buy are kept with the account.

What can I use for free?

A free account is served ten cards from every deck, to study as often as you like. The video courses and the books are bought, in the TKJ Legal Education shop. See How do I buy?

Which devices can I use?

Any computer, tablet or phone with an up-to-date web browser. There is nothing to install. Sign in on each device with the same email address and password, and your progress follows you.

The video courses

How does a video course work?

A course follows its book chapter by chapter. Each chapter has:

• A short video that sets out what the chapter covers.
• Lessons to watch or to read: each lesson is a captioned video with the same words beneath it. Mark each one done as you go.
• A quiz of about ten questions, with the reason for each answer once you have given yours.
• In some chapters, a task you write and then mark yourself against a model answer.

Open your courses from Video courses in the menu.

When do the chapters open?

Two chapters fall due on the day the course is added to your account, and two more each week after that. A chapter opens when its day has come and you have passed the quiz for the chapter before it. If you are ahead, you wait for the date; if you are behind, the chapters wait for you.

How is a quiz marked?

You pass with four answers right in every five. You may take a quiz as often as you like, and a pass is never taken back, even if you take the quiz again and do less well.

What is the task?

Some chapters end with a task like the work you would do for a client. Write your answer, then open the model answer and tick the points of the checklist your answer covers. The task holds nothing back: the next chapter opens on the quiz alone.

What you type is kept in the browser you typed it in, so that you can come back to it. It is not sent to us, and another device will not have it.

How long does a course last?

A course runs for twelve months from the day it is added to your account. When it ends, your quiz passes and your progress are kept, and are there if you buy it again.

Do the videos have captions?

Yes. Every video has captions, and they are on from the start. Use the button under the video to turn them off or on (or press C while the player is in use); this browser remembers your choice. The Full screen button under the video keeps the captions on in full screen. Every lesson also has its words written out beneath the video.

The flashcards

How do the flashcards work?

1. Read the prompt and answer it in your head or aloud.
2. Press Show answer.
3. Say how it went: Again, Hard, Good or Easy. Be honest; the schedule depends on it.

A card you knew comes back after a longer gap; a card you missed comes back within minutes. On a phone the two buttons read Missed it and Got it.

How many new cards will I see each day?

You choose, from 0 to 100 new cards a day, on your Account page. It starts at 20. Cards that are due come first, then new cards up to your limit.

What is Practise mode?

Practise goes through a deck or a chapter in order, up to 150 cards at a time, without changing when anything is due. Use it before an assessment, or to read a chapter’s cards together.

Where are the time limits and thresholds?

Cards on a time limit, period, rate or threshold are tagged Key figures. Choose that tag on the Browse cards page to see them together.

Can the schedule work around my assessment?

Yes. Enter the date on your Account page and no card is scheduled past it, so each one comes round again before you sit.

The books

Which books can I download?

Each book you have bought on its own, and the books that come with a video course or a deck you have bought. They are listed on your Account page, and beside the course or deck they go with.

Why does my copy carry my name?

Each copy is made for you as you download it, with your name, email address and the date on every page. It is for your own study: please do not share it.

Is there a limit on downloads?

You can download each file up to 3 times a day, and up to 20 files a day.

Buying and access

How do I buy?

1. In the app, open a course, a locked deck or your Account page and press the Add … to basket button for what you want. You can also buy on the TKJ Legal Education website.
2. The shop’s basket opens. Check what is in it, then go to the checkout.
3. Tick the box that asks for the supply of your purchase to begin straight away. Choose how to pay, and pay.

What you bought opens within seconds of payment. If you press the button while you are signed in to the app, the purchase goes to your account whatever email address you pay with.

I have paid, but it is still locked

If you bought on the website, we match the purchase to the email address you paid with. It reaches your account once:

• you have an account with that email address, and
• you have confirmed the address, from the link we email you.

Confirm your address from your Account page, and the purchase is added straight away. If it is still locked after that, write to support@tkjlegaleducation.co.uk with the email address you paid with.

How long does access last?

Each purchase runs for a fixed time from the day it is added to your account: twelve months for a video course. The shop says how long each product runs before you buy it.

Can I buy more time?

Yes. In the last 30 days of what you have, your Account page offers Extend (and Renew once it has ended). The new time starts when the old ends, so nothing is wasted. You never pay twice for time you already have.

Can I have a refund?

Refunds are governed by the terms of sale in the TKJ Legal Education shop, which you accept at the checkout.

Your account

How do I confirm my email address?

Open the link we email you when you create your account, and press the button on the page it opens while you are signed in. A link lasts 24 hours. You can ask for a new one from your Account page, one a minute.

I have forgotten my password

On the sign-in page, choose Forgotten your password? and enter your email address. The link we send lasts one hour.

Can I change my email address?

Not yet. If your account has the wrong address, delete it and create another with the right one, or write to support@tkjlegaleducation.co.uk first if you have bought anything.

How do I delete my account?

On your Account page, choose Delete my account. Your account, your progress and your quiz passes are removed at once and cannot be recovered. The access you have bought goes with the account.

About the content

Is this approved by the Immigration Advice Authority?

No. It is not produced, endorsed or approved by the Immigration Advice Authority, and it is not legal advice. Studying here does not authorise anyone to give immigration advice.

How current is the law?

Each course, deck and book states the law as at the date of the book it comes from. Immigration law changes often, so check every provision against its current version before you rely on it. See About the content.

Contact us

How do I contact you?

Write to support@tkjlegaleducation.co.uk. Please use the email address your account has, so that we can find it.